1.  Are you presently a member of Rainbow FCU?  Yes No
      (if you have answered "No", please skip to question 12)
  2.  How long have you been a member? 
  3.  What branch office do you visit most?         Lewiston (Main Street) Lewiston (Lincoln Street) Auburn (Washington Street) Auburn (Pioneer Plastics) Mechanic Falls South Paris Office Loan Office in Lewiston
  4.  What method do you use most for your transactions?    
       Visit a branch office U. S. Mail Home Banking Teller Phone Direct Deposit
  5.  Do you use Direct Deposit   Yes No
        If not, please let us know why? 
  6.  Do you have a checking account with Rainbow?  Yes No
  7.  Are you using any of the following services?  (Please check all that apply)          

  8.  On a scale of 1-10, ten being best, please rate our loan service?  1 2 3 4 5 6 7 8 9 10
       As we are continually trying to improve our loan service to our members, please also please let us  know why you responded as you did.
 
  9.  Why did you join Rainbow FCU:   
10.  On a scale of 1-10 (ten being best)  rate Rainbow FCU overall?  1 2 3 4 5 6 7 8 9 10
       How would you like us to improve our service to you? 
        
11.  Is Rainbow your primary financial institution?  Yes No
12.  What age group best describes you: 
       Up to 17 years old 18-25 years old 26-35 years old 36-45 years old 46-55 years old 56-65 years old 66 years old and up
13.  What best describes your combined household
       income?     
       Up to $25,000 annually $25,001 - $35,000 annually $35,001 - $45,000 annually $45,001 - $55,000 annually $55,001 - $65,000 annually $65,001 annually and up
14.  What town or city do you reside in? 
15.  On a scale of 1-10 (ten being the best), rate the web site you are currently on
(not to be confused with the Home Banking website)?  1 2 3 4 5 6 7 8 9 10
       How would you like us to improve it? 
      
16.  On a scale of 1-10 (ten being best), rate the Home Banking Service & web site?   1 2 3 4 5 6 7 8 9 10
        How would you like us to improve it?      
17.  On a scale of 1-10 (ten being the best), rate Bill Payer?         1 2 3 4 5 6 7 8 9 10
       How would you like us to improve it?          
18.   Is there one service that we are currently not offering that you would like us to consider? 
       
19.  If there was one thing you could change about Rainbow FCU, what would it be? 
       
20.  We have incorporated many of our brochures and applications into our website for the purpose of allowing you to download and print them. Tell us what you think?    
       I like it I do not like it I would prefer picking up the brochure at the branch No opinion one way or the other  
21.  Have you applied for a loan on line yet?  Yes No    And if so, what did you think?
      
21.   How did you discover our web site?         Newspaper ad Lobby Posters Radio Ad Television Ad SunJournal.com Net Surfing Home Banking Word of mouth Rainbow brochures Other
22.   Please offer any comments that you wish in the box provided.         
       
           
23.  Are you aware that we have a network of ATM's in Maine which you can use that are ATM fee free?  Yes No    It's called Surf Alliance and the link showing all of the credit unions that participate in Maine can be found on our Home Page.

24.  Are you aware, through our newest program, Shared Branching, that you can transact most of the business you do at our Rainbow FCU branches . . . anywhere in the United States?  Yes No    The Shared Branching link can also be found on our Home Page.

*Your e-mail address: 
Please let us know your name: 

Thank you very much!