Problem Resolution:

As hard as we may try to address everyone's concerns, we realize that we may occasionally miss the opportunity to right a wrong. Your trust in us and your opinion of us are two elements that we treasure dearly. Please, if we have ever let you down in any way, give us the opportunity to address your concern as well as rectify the situation to everyone's satisfaction. If, because of credit union policy, we find we are unable to change a practice, allow us the opportunity of explaining the reasoning, and thereby mutually exploring a way that will enhance your Rainbow FCU membership.

If you have a complaint or concern, please let us know. Please, also, be as specific as possible if referencing individuals or practices. We cannot remedy a problem if you do not let us know.   Please e-mail us, indicating the nature of the problem or complaint and we will do our best to resolve it.   Thank you!